PRIVACY POLICY

At frockfashion.com, we respect your privacy and take reasonable measures to protect the information you provide when browsing our website, purchasing products, contacting us, or using our services.

This Privacy Policy describes what information we may collect, why we collect it, how it may be used, and the choices available to you.

1. Information We May Collect

The information we collect depends on how you interact with our website.

Information You Provide

When you place an order, contact us, or otherwise use certain website functions, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping information
• Order details and purchase history
• Product or sizing inquiries
• Messages, feedback, and other information you choose to provide

We aim to collect information that is reasonably necessary for providing the requested service.

Payment & Transaction Details

When an order is placed, information relating to the transaction may include the products purchased, order value, transaction status, and delivery information.

Payments may be handled by independent third-party payment processors. We generally do not store complete payment card numbers, CVV codes, or other full payment credentials on our own systems. Payment providers process payment information according to their own privacy policies and security procedures.

Information Collected Automatically

When you access frockfashion.com, certain technical information may be collected automatically, including:

• IP address
• Browser and operating system
• Device information
• Pages viewed
• Access times and dates
• Referral information
• General website interaction and performance data

This information helps us operate the website, maintain security, understand general usage patterns, and improve website performance.

2. Cookies & Website Technologies

frockfashion.com may use cookies and similar technologies to support essential website functions and improve the browsing experience.

Depending on their purpose, cookies may help us:

• Keep products in your shopping cart
• Remember selected preferences
• Maintain website functionality
• Understand website traffic and usage
• Monitor performance
• Support website security
• Improve the overall shopping experience

You can control or remove cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

Where applicable, non-essential cookies or similar technologies may be subject to your consent choices.

3. How We Use Information

Information collected through frockfashion.com may be used to:

Operate the website
Maintain website functions, process account activity, and provide requested services.

Process orders
Handle purchases, payments, order confirmation, delivery arrangements, returns, refunds, and related matters.

Provide support
Respond to questions, product inquiries, order requests, feedback, and after-sales communications.

Improve our services
Review website usage, improve product information, organize website content, and make the shopping process easier to use.

Protect the website
Detect suspicious activity, prevent fraud or abuse, protect accounts and transactions, and maintain website security.

Meet legal requirements
Use or retain information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests.

Communicate with customers
Send service-related communications and, where permitted and appropriately authorized, relevant promotional or marketing communications.

We do not intentionally use personal information for unrelated purposes without an appropriate legal basis or authorization where required.

4. When Information May Be Shared

Running an online store may require limited information to be provided to service providers that perform specific functions on our behalf.

These may include:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• Technical service providers
• Analytics providers
• Order processing and customer service providers

Only information reasonably necessary for the relevant service should be provided.

We do not sell personal information as a general business practice. Information may nevertheless be disclosed where necessary to provide requested services, comply with legal obligations, protect our rights or the security of our website, or as otherwise permitted or required by applicable law.

Third-party providers may have their own privacy policies governing how they process information.

5. Protecting Your Information

We use reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or loss.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security of information transmitted through the Internet.

6. How Long We Keep Information

Personal information may be retained for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on factors such as:

• The nature of the information
• The purpose for which it was collected
• Order and customer-service requirements
• Legal and accounting obligations
• Dispute resolution
• Security and fraud-prevention needs

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

7. Your Privacy Choices

Depending on where you live and the privacy laws that apply to you, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of certain information
• Request information about how your information is collected or used
• Obtain a copy of certain personal information
• Opt out of certain forms of sale or sharing where applicable
• Exercise other rights provided by applicable privacy laws

Some rights are subject to legal exceptions or limitations.

For security purposes, we may need to verify your identity before completing certain requests.

8. U.S. State Privacy Rights

Because frockfashion.com serves consumers in the United States, certain state privacy laws may apply depending on your location and circumstances.

Where applicable, these laws may provide consumers with rights concerning the collection, use, disclosure, correction, deletion, or portability of personal information, as well as certain opt-out rights.

The exact rights available to you may differ depending on the state in which you reside and the specific law that applies.

To exercise an applicable privacy right, please contact us using the information provided below.

9. California Privacy Information

California residents covered by applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and its amendments, may have additional privacy rights.

Depending on the circumstances, these may include rights to:

• Know about categories of personal information collected
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Obtain certain information in a portable format
• Opt out of the sale or sharing of personal information where applicable
• Exercise applicable privacy rights without unlawful discrimination

We may take reasonable steps to verify requests before providing information or making changes.

California Privacy Requests

For privacy-related requests, California consumers may contact us at:

Email: sales13532600718@163.com

We will process verified requests in accordance with applicable California law and any relevant statutory requirements.

10. Children’s Privacy

frockfashion.com is intended for customers who are legally able to use online shopping services and make purchases.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us. If we determine that deletion is required, we will take reasonable steps to remove the relevant information.

11. Links to Other Websites

Our website may contain links or references to third-party websites, services, payment providers, or other external platforms.

Once you leave frockfashion.com, the privacy practices of those third parties may apply instead of this policy. We recommend reviewing the privacy notice of any third-party website before submitting personal information.

We are not responsible for the privacy practices, content, or security procedures of external websites that we do not operate.

12. Changes to This Policy

We may revise this Privacy Policy when necessary to reflect changes in our services, website functions, legal requirements, or privacy practices.

When changes are made, the revised version will be posted on this page together with an updated effective date where appropriate.

We encourage visitors to review this page periodically so they can remain informed about how information is handled.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or an applicable privacy request, you can contact us at:

Yiwu Jiliang Trading Co., Ltd.
Email: sales13532600718@163.com

We will review privacy-related inquiries and respond in accordance with applicable requirements.

Thank you for trusting frockfashion.com.