TERMS OF SERVICE – Comfortable, natural fit.

Thank you for using frockfashion.com.

These Terms & Conditions govern your access to and use of our website and your purchase of lingerie and related products. By browsing the website, placing an order, or otherwise using our services, you agree to comply with these terms and applicable laws.

If you do not agree with these terms, please discontinue use of the website.

01 — Using Our Website

You may use frockfashion.com for lawful purposes and in accordance with these Terms & Conditions.

You must not use the website to:

Conduct fraudulent or unlawful activities
Interfere with website operation or security
Introduce malicious code or harmful software
Attempt unauthorized access to systems or accounts
Misuse website content or services
Infringe the rights of other individuals or businesses

We may modify, suspend, restrict, or discontinue website functions when reasonably necessary for maintenance, security, operational, or legal reasons.

02 — Products & Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, sizes, materials, colors, prices, and other relevant information.

Product images may appear slightly different from the actual item because of differences in monitors, mobile devices, lighting, and display settings.

Product availability can change without notice. If an item becomes unavailable after an order is submitted, we may contact you regarding the available options or applicable refund.

03 — Orders

Submitting an order indicates your intention to purchase the products included in that order.

Orders may be reviewed for product availability, payment status, shipping information, pricing accuracy, and other necessary details before completion.

We may cancel or adjust an order when reasonably necessary, including in circumstances involving:

Items that are unavailable
Incorrect or obviously erroneous pricing
Payment problems
Incomplete or inaccurate shipping information
Suspected fraudulent activity
Other circumstances that prevent the order from being properly fulfilled

If payment has already been received for an order that we are unable to fulfill, an applicable refund will be processed.

04 — One-Time Purchases

No Subscriptions. No Automatic Renewal.

All products sold through frockfashion.com are purchased on a one-time basis.

A completed purchase covers the specific products included in that order. We do not provide subscription plans or recurring membership billing.

There are:

No automatic renewals
No recurring subscription charges
No membership billing
No automatic repeat orders
No future charges based solely on a previous purchase

Your payment method will not be automatically charged for a new order. A new charge occurs only when you actively submit and purchase another order.

The amount payable for an order may include:

Product price
Applicable sales tax
Shipping charges, where applicable
Other fees clearly displayed before checkout

Please review the complete order total before confirming payment.

05 — Payment Processing

Payments may be processed through independent third-party payment providers.

You are responsible for providing accurate and valid payment and billing information when completing an order.

Payment information may be handled according to the terms, security procedures, and privacy policy of the applicable payment provider.

For security reasons, please do not send complete card numbers, CVV codes, passwords, or other sensitive payment credentials to us through email or unsecured communication channels.

If a transaction is declined, fails, or cannot be verified, the order may not be completed until the payment issue is resolved.

06 — Pricing & Taxes

Prices displayed on frockfashion.com may change from time to time.

The applicable product price and any relevant charges will be shown before you complete your purchase. Where required, sales tax will be calculated based on applicable law and the relevant delivery information.

If an obvious pricing, product, or listing error occurs, we reserve the right to correct the information and, where appropriate, contact affected customers regarding the order.

07 — Shipping & Delivery

Orders are prepared and shipped according to the information provided at checkout and the shipping terms published on the website.

Delivery coverage, processing arrangements, estimated delivery periods, shipping charges, and related information are described in the applicable Shipping Policy.

Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier disruptions, incorrect addresses, transportation issues, public events, or other unexpected circumstances.

Where reasonably possible, we will provide assistance regarding delayed or affected shipments.

08 — Returns, Refunds & After-Sales Service

Returns and refunds are handled according to the applicable Return & Refund Policy published on frockfashion.com.

Because lingerie is worn directly against the body, certain products may be subject to specific hygiene and condition requirements before a return can be accepted.

Return eligibility may depend on factors including:

Whether the item has been worn or used
Product condition
Hygiene requirements
Original packaging and included components
The applicable return period
Other conditions established by the Return & Refund Policy

Nothing in these terms is intended to remove consumer rights that cannot legally be excluded.

09 — Customer Accounts

If account registration is available on the website, you are responsible for providing accurate information and keeping your account details reasonably up to date.

You are also responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

If you believe your account has been accessed or used without authorization, please contact us promptly.

10 — Website Content & Intellectual Property

Unless otherwise indicated, website materials—including written content, product photography, graphics, page layouts, logos, visual elements, and other original materials—may be protected by applicable intellectual property laws.

You may use website content for personal shopping purposes, but you may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit such content without appropriate authorization.

11 — Third-Party Services

Certain functions of frockfashion.com may rely on third-party providers, including payment processors, delivery companies, hosting providers, analytics services, and technical service providers.

Third-party services may operate under separate terms and privacy policies.

Where you interact directly with a third-party service, that provider’s applicable terms and policies may also apply.

12 — Website Availability

We make reasonable efforts to keep frockfashion.com accessible and functioning properly.

However, uninterrupted availability cannot always be guaranteed. Temporary interruptions may occur because of maintenance, system updates, technical failures, hosting issues, network problems, security measures, or other circumstances.

We will take reasonable steps to address known technical problems and restore normal operation when practicable.

13 — Liability & Legal Rights

To the extent permitted by applicable law, we are not responsible for indirect losses resulting from circumstances such as third-party service interruptions, carrier delays, network problems, technical failures, or events outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude, restrict, or reduce any consumer protection, warranty, refund, or other statutory right that cannot legally be excluded or limited.

Where applicable law provides mandatory protections to consumers, those protections continue to apply.

14 — Privacy

Your use of frockfashion.com may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy, which forms part of the information governing your use of the website.

We recommend reviewing the Privacy Policy to understand how personal information may be collected, used, stored, and protected.

15 — Changes to These Terms

We may revise these Terms & Conditions when necessary to reflect changes to our business, website functions, services, or applicable legal requirements.

When changes are made, the updated version will be published on this page together with an applicable effective date.

Your continued use of frockfashion.com after the revised terms become effective indicates acceptance of the updated terms to the extent permitted by applicable law.

16 — Applicable Law & Severability

These Terms & Conditions will be interpreted and applied in accordance with applicable laws and regulations.

If any provision is determined to be invalid, unlawful, or unenforceable, that provision will be limited or adjusted to the extent necessary, while the remaining provisions will continue to apply as far as legally permitted.

Any mandatory consumer rights applicable to your purchase remain unaffected.

Contact

If you have questions regarding these Terms & Conditions, your order, or your use of frockfashion.com, please contact us through the contact information provided on the website.

We appreciate your use of frockfashion.com and aim to provide a straightforward and transparent online shopping experience.